Australia

Client numbers almost halved in a decade

The headline takeout from our recently released industry analysis (Future Ready VIII) is undoubtedly the dramatic reduction in average client numbers per firm from 715 in 2016 to 530 this year. A far cry from the 975 per firm in 2009 and the 1,100 clients (or were they simply policy holders?) being served by the average Australian practice twelve years. So, what’s been driving this reduction in client numbers per firm? A couple of factors spring to mind: Rising costs…

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It’s all about the vibe

It’s all about the vibe!

In the 1997 Australian movie classic, The Castle, friend and local (inept) solicitor Dennis Denuto strives to answer the judge’s questioning of his action on behalf of the Kerrigan family with the wonderful ‘catch all’ response – “it’s the vibe of the thing, your honour”. Unfortunately, the judge didn’t accept Dennis’ carefully constructed legal argument. Twenty years on, it seems that the vibe is now a hot topic for any number of service providers. For example, a recent survey from…

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Sub scale practices are marginal at best

Sub scale practices are marginal at best

We’ve just begun to analyse our latest dataset (based on practices who have ’HealthChecked’ their business over the last 18 months). And while there is still much analysis to be done, a couple of interesting stats have jumped out at us already. In this article, I’ll focus on one of my favourite subjects – when is a business, really a business? Assuming a “notional” salary of $100k for each working owner, we calculate that for practices with gross annual revenue…

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