Client Centric – Really?
There is not one advice business in the country that would not describe itself as “client centric”. This has become the buzz phrase of the…
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Client numbers almost halved in a decade
The headline takeout from our recently released industry analysis (Future Ready VIII) is undoubtedly the dramatic reduction in average client numbers per firm from 715…
Cultural Commonalities
A lot has been written over the years about the importance of workplace culture – it is the subject of thousands of books and is…
Remind me again – why am I working for you?
As most business owners tell us, it’s hard to find (and then keep) good people – especially in an industry such as financial services, whose…
Client reviews – a keystone for success
Of all the interactions an adviser has with his/her client throughout the year, there’s no doubt in my mind that the review is the most…
In honour of Phil Guest – lessons that should not be forgotten
It was the saddest of news… one of the ‘best’ financial advisers I had ever known passed away a few weeks ago. And while we…
Converting unintended consequences into opportunities
We’re currently in the process of finalising our latest analysis of the ‘health’ of Australian advisory practices (Future Ready VIII) and have noticed a few…
The Care Factor
A good friend of mine lost his son to cancer not long ago, something no parent should ever have to experience. Even though this would…
When you’re up to your armpits in ‘gators
“It’s hard when you’re up to your armpits in alligators, to remember you came here to drain the swamp” – Ronald Reagan, President of the USA…
Decision is made… you’re out of here!
Not a week goes by without yet another industry stat estimating that at least 25% of advisers will be leaving the industry over the next…
It’s all about the vibe!
In the 1997 Australian movie classic, The Castle, friend and local (inept) solicitor Dennis Denuto strives to answer the judge’s questioning of his action on…
Sub scale practices are marginal at best
We’ve just begun to analyse our latest dataset (based on practices who have ’HealthChecked’ their business over the last 18 months). And while there is…
A zero tolerance approach?
In New York City in the 1990’s the NYPD under Police Commissioner Bratton and Mayor Guiliani implemented a number of strategies to combat the rising…
A few things to start doing right now
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has exposed a number of fundamental weaknesses in the Australian system. And…
Who’s advising the advisers?
Who’s advising the advisers? As is always the case, successful business owners will embrace the challenges of 2019 and look to take advantage of the opportunities they…
Reinforcing the wisdom of being a client of yours
It seems to me that one of the key fundamentals for an advisory business to become and remain successful is to ensure that the client’s…
A matter of trust
Trust and credibility seem to dominate the news feeds these days. It’s hard to get through the daily news cycle without mention of yet another…
Milestone recognition – a strategy for staff & client engagement
While the world of financial services in Australia remains firmly focussed on the outcomes of the Royal Commission, we shouldn’t forget that business must go…